SERVICIOS NACIONALES TURÍSTICOS, S. A. de C. V. PRIVACY POLICY

SERVICIOS NACIONALES TURÍSTICOS, S. A. de C. V. (HOTEL LAS TROJES) hereinafter referred as THE RESPONSIBLE, with address at Boulevard Luis Donaldo Colosio # 792, Col. Trojes de Alonso; Aguascalientes, Ags, CP 20110. It is responsible for the treatment of your Personal Data and the information that is collected from the owners, which is treated in a strictly confidential manner.
PERSONAL INFORMATION
The personal data that are recorded is the following, the holders are responsible for the veracity of the same.

  • Full Name
  • Address
  • Email
  • Phone number
  • Credit or debit card number

SENSITIVE DATA.
THE RESPONSIBLE will collect and process certain sensitive data. Sensitive personal data will be those related to disabilities and / or medical requirements necessary to offer a better service. THE RESPONSIBLE undertakes to ensure that sensitive personal data is treated with strict security and confidentiality.

PURPOSE OF THE PROCESSING OF PERSONAL DATA.
The Personal Data will be used to:
a) Necessary purposes

  • Provision of hosting services
  • Provision of restaurant services
  • Provision of banquet services
  • Provision of services for the organization of events
  • Provision of tourist and commercial services

b) Accessory purposes

  • Inform about new services, products or events related to the previous services, including sending advertising and newsletters.
  • Comply with obligations related to services
  • Evaluate quality and service
  • Internal analysis of services

In the event that the owners do not wish to have their personal data treated for the purposes set forth in the "Accessory Purposes" section, they will have a period of 5 (five) days to express their refusal by sending an email to the following address: gerenciaventas@hotellastrojes.com.mx

TRANSFER
THE RESPONSIBLE may transfer the personal data in his possession to third-party nationals or foreigners who require knowledge of the data for the purposes indicated above, as well as to companies belonging to the same corporate group. Likewise, you can transfer personal data to third parties subcontracted or related to the provision of services, for marketing purposes or market studies.

LIMITATION OF USE AND DISCLOSURE OF PERSONAL DATA
To limit the use of your personal data, please send an email to gerenciaventas@hotellastrojes.com.mx or a written notification to Boulevard Luis Donaldo Colosio # 792, Col. Trojes de Alonso; Aguascalientes, Ags, CP 20110 addressed to the Sales Department in which the limitation to the use of your desired data is indicated.

ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION AND OPPOSITION)
To have access to the personal data that THE RESPONSIBLE owns, as well as to rectify them in case they are inaccurate or incomplete, or to cancel them or to oppose their treatment for certain purposes, please submit a written request addressed to our Department of Sales to gerenciaventas@hotellastrojes.com.mx or written notification to Boulevard Luis Donaldo Colosio # 792, Col. Trojes de Alonso; Aguascalientes, Ags, CP 20110 that contains the following information:

  • Name of owner
  • Owner address or email address to communicate response to request
  • Documents that prove identity or authorization to represent it in the application
  • Description of personal data about which an ARCO right is intended to be exercised
  • Any other element that allows the location of personal data and attention to the request

MEDIA TO REVOKE CONSENT
At any time you can revoke the consent given to the Responsible to process your personal data by sending a written request addressed to our Sales Department to gerenciaventas@hotellastrojes.com.mx or written notification to Boulevard Luis Donaldo Colosio # 792, Col. Trojes de Alonso; Aguascalientes, Ags, CP 20110 in which the data with respect to which it revokes their consent is clearly described.

PERSONAL DATA OF MINORS AND PEOPLE WHO ARE IN A STATE OF INTERDICTION OR DISABILITY ESTABLISHED BY LAW
Some of the data we deal with include personal data of minors, persons who are in a state of interdiction or disability established by law. For the processing of such data we require the consent of the parents or guardians. The exercise of the rights of Access, Rectification, Cancellation and Opposition can be carried out through the person exercising parental authority, guardianship or representation of the incapacitated person. The treatment of personal data of minors has the main purpose indicated above.

Security measures
THE RESPONSIBLE recognizes the value of his personal data and therefore has implemented security measures that prevent its use for purposes other than those authorized, as well as its alteration, loss, theft or access by third parties. The measures include the use of specialized computer programs, staff training and the adoption of internal data protection policies.

NOTIFICATION OF CHANGES TO THE PRIVACY NOTICE
This Privacy Notice may be modified at any time to comply with legislative updates, jurisprudential, internal policies, new requirements for the provision of services by THE RESPONSIBLE or any other cause. In this case, the modifications will be available on our website https://www.hotellastrojes.com.mx

ACCEPTANCE OF THE TERMS
If the owner uses our services, it means that he has read, understood and agreed to the terms set forth above. If you do not agree with them, the owner should not provide any personal information, nor use the services.

USE OF COOKIES
A cookie is a file that is downloaded to your computer when you Access to certain web pages. The cookies allow SERVICIOS NACIONALES TURÍSTICOS S.A. DE C.V store and retrieve information about a user's browsing habits to personalize their experience on our websites and improve our functionalities. The user can choose whether or not to accept cookies through settings in his browser, however, rejecting the use of cookies can cause problems in some features of the site. If you want more information on how to deactivate the use of cookies, you can visit the doubts section of your browser. In our sites we use cookies to: Store the parameters of the reservation process. Keep the sessions active. Analyze preferences of browsing habits. Register the traffic coming from the redirection of other sites. Measure the interactions with the content. Determine the type of web application instance or website to display.